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Shipping & Returns

Important Information About Delivery Times:

All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Brooks. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges may apply.

Delivery Times

Delivery times may vary, particularly for remote locations. The delivery times mentioned are an indicative time for delivery from when your order ships from Brooks.

Returns

Should you need to return a product to us, email us, to receive a Return Authorisation number. Normally requests for returns will only be accepted within 7 days of you receiving the goods. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Brooks may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges.

Any disputes shall be judged under the laws of the State of Victoria,

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